Privacy Policy

Nine in Six ("Nine in Six", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, engage with us or otherwise interact with our business.

1. Personal information we collect

The types of personal information we may collect include:

• your name;
• email address;
• telephone number;
• residential, project or property address;
• information about your proposed building, renovation or construction project;
• information you provide through enquiry or contact forms;
• correspondence and communications between you and Nine in Six;
• information provided when requesting a consultation, quotation or other service;
• information about how you use our website; and
• other information you voluntarily provide to us.

We only collect personal information that is reasonably necessary for our business activities.

2. How we collect information

We may collect personal information when you:

• submit an enquiry through our website;
• contact us by telephone, email or another communication channel;
• request information about our building services;
• meet or communicate with our team;
• engage Nine in Six to provide services;
• subscribe to marketing communications, where available; or
• otherwise provide information to us.

Certain technical information may also be collected automatically when you visit our website, including your IP address, browser type, device information, pages visited and general website usage information.

3. How we use your information

We may use your personal information to:

• respond to enquiries;
• assess and discuss prospective building projects;
• provide quotations, proposals or information about our services;
• communicate with clients and prospective clients;
• provide and manage our services;
• administer our business relationships;
• improve our website, services and customer experience;
• maintain our business and administrative records;
• comply with our legal and regulatory obligations; and
• send relevant marketing or business communications where you have consented to receive them or where otherwise permitted by law.

You may opt out of marketing communications at any time.

4. Website analytics and cookies

Our website may use cookies and similar technologies to understand how visitors interact with the website and to improve its functionality and performance.

We may use third-party analytics and digital services, such as Google Analytics, which may collect information including your device type, browser, approximate location, pages visited and interactions with the website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business, including to:

• employees and authorised representatives of Nine in Six;
• contractors, consultants and professional advisers;
• website, IT, hosting and technology providers;
• customer relationship management and communication providers;
• analytics and digital service providers;
• other service providers who assist us in operating our business; and
• government authorities, regulators or other parties where required or authorised by law.

We do not sell your personal information.

Where we use third-party technology or cloud service providers, information may be processed or stored outside Australia. The location of this processing may depend on the infrastructure used by the relevant service provider.

6. Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of information transmitted through the internet.

We retain personal information for as long as reasonably required for the purposes for which it was collected, to operate our business, or to meet legal and regulatory requirements.

7. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to personal information.

In some circumstances, we may be permitted or required by law to refuse access. If this occurs, we will provide an explanation where required.

8. Third-party websites

Our website may contain links to websites or services operated by third parties.

Nine in Six is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

9. Privacy complaints

If you have a question or concern about how we have handled your personal information, please contact us using the details below.

We will endeavour to investigate and respond to privacy concerns within a reasonable period.

If applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, technology or legal obligations.

The latest version will be published on our website with the date it was last updated.

11. Contact us

For questions about this Privacy Policy or the way Nine in Six handles personal information, please contact:

Nine in Six
ABN: 50 183 647 861
‍Email: enquiries@nineinsix.com.au
Address: 7 Newcomen Rd, Springvale VIC 3171
Website: www.nineinsix.com.au

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